Return and refund policy- NoxThreads

Last Updated: July 11, 2026

We want you to be happy with your order. If something isn't right, we're here to help.

Returns

You can request a return within 30 days of receiving your order.

To be eligible, your item must be:

• Unused and unworn
• In its original packaging
• With all original tags attached
• Accompanied by proof of purchase

To start a return, email us at hello.noxthreads@gmail.com.

Please don't send items back before contacting us first—we'll provide the return instructions.

Damaged or Incorrect Orders

Received the wrong item or something arrived damaged?

Let us know as soon as possible, and we'll work with you to make it right.

Items That Can't Be Returned

We can't accept returns for:

• Personalized or custom-made items
• Gift cards
• Final sale items
• Personal care products (where applicable)

If you're unsure whether your item is eligible, just send us a message.

Exchanges

Need a different size or item?

The easiest option is to return your original item (once approved) and place a new order.

Refunds

Once we receive and inspect your return, we'll let you know if your refund has been approved.

If approved, your refund will be sent to your original payment method within 10 business days. Depending on your bank or card provider, it may take a little longer to appear in your account.

Contact Us

Questions about returns or refunds?

Email: hello.noxthreads@gmail.com

We're always happy to help.